At Gaming DNA, we appreciate that sometimes an item may arrive that isn't what you ordered, or arrives in a defective/damaged condition. While we strive to make sure these instances are rare, we want you to know what you can expect from us if these situations arise.

Returns and Refunds

We do not offer Returns or Refunds except in the case of a defective product or one that was incorrectly shipped/not ordered. In either case, please contact us by email or phone within three (3) days of the product arriving. If more than three (3) days have gone by since the arrival of your item, we reserve the right to decline an exchange or refund.

To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@gamingdna.co.nz. If your return is accepted, we’ll provide a return shipping label and arrange collection and return of the item via our courier service provider. Items sent back to us without first requesting a return will not be accepted.

Exchanges and/or refunds will not be initiated until after receipt and inspection of the defective or incorrect item by Gaming DNA. We will notify you if your refund or exchange has been approved or not. All approved refunds will automatically be made to your original payment method.

Exceptions / Non-Returnable Items

Please note that, due to market fluctuations for TCG single cards, we do not offer exchanges or refunds on single trading cards at all. All single cards are listed on our site with the condition of the card. Not all cards we stock are Mint or Near Mint, and you should take the listed condition of a card into account when making your purchase. If you have a question regarding the condition of a specific card of higher value, please contact us directly at info@gamingdna.co.nz and we will be happy to assist you.

In addition, we do not offer returns or refunds for 'change of mind' purchases, or for Sale/Clearance items.

Factory sealed products, for example a Booster Box, cannot be returned or refunded once opened.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Event Registration Refunds

If you are unable to attend an event due to unforeseen circumstances and contact us at least five (5) days prior to the start of the event, we will provide you with a refund in the form of store credit. Event Registration refunds requested after this time will not be approved unless there are exceptional circumstances.

In any instance where we become unable to fulfil an order, or need to cancel an event, we will advise you immediately and provide a full refund to your original payment method.

If you have a question regarding our Returns and Refunds policy, please contact us at info@gamingdna.co.nz.